๐ฟ Salon Policies & FAQ
Everything you need to know for your visit to YUKI JAPANESE HEAD SPAยฎ
1. Bookings & Deposits
Q: How do I make a reservation?
A: You can book easily through our online booking system or by sending a text message to 0466 647 410.
Q: Is there a booking deposit?
A: Yes. To secure your appointment, a $50 deposit is required. This amount will be applied to your total service fee on the day of your visit. (Note: Unpaid deposits may result in automatic cancellation after 24 hours).
Q: I am a first-time client. Is there anything I need to do?
A: Welcome! We ask all new guests to complete a digital consultation form before arrival so we can provide the best care for your scalp and hair.
2. Cancellations & Lateness
Q: What is your cancellation and rescheduling policy?
A: We require at least 48 hours' notice for free cancellations or rescheduling.
48+ hours notice: FREE (Deposit refunded or credited for 3 months).
24โ48 hours notice: A fee of 50% of the service cost applies.
Less than 24 hours / No-Show: A fee of 100% of the service cost applies.
Q: What happens if I am running late?
A: We recommend arriving 10 minutes early (15 minutes for new clients).
If you are 5โ15 minutes late, your treatment time will be shortened to remain on schedule.
Arrivals more than 15 minutes late will be treated as a No-Show, and the full fee will apply.
3. Safety & Service Eligibility
Q: Can I have a treatment if I have hair extensions?
A: Unfortunately, no. We require direct access to the scalp to perform our techniques, so we cannot treat guests with extensions, braids, or sew-ins.
Q: Do you offer treatments during pregnancy?
A: We accept guests up to 21 weeks pregnant. For safety reasons, we cannot perform treatments after 22 weeks due to the prolonged flat-back position required.
Q: Can I have a head spa right after coloring my hair?
A: We recommend waiting at least one week before or after any chemical treatments (color, bleach, or perm) to prevent scalp irritation or color fading.
4. Salon Etiquette & Payments
Q: What is the salon environment like?
A: We maintain a "Quiet Zone" for total relaxation. Please minimize conversation during treatment and keep mobile phones on Silent Mode.
Q: Can I bring my children?
A: For safety and to ensure a relaxing environment for all guests, children under 12 are not permitted in the salon.
Q: How can I pay for my service?
A: We are a 100% cashless salon. We accept Visa, Mastercard, AMEX, and Apple/Google Pay.
Q: How long are gift vouchers valid?
A: Standard vouchers are valid for 3 years. Special "6-Month Limited Vouchers" must be used within 6 months of the issue date.
5. Our Commitment & Liability
Q: What is your refund policy?
A: We do not offer refunds once a treatment is completed. However, we are committed to your satisfaction. If you experience any issues, please contact us within 7 days.
Q: What happens if the salon cancels my appointment?
A: In the rare event that we must cancel, you will receive a full refund of your deposit and priority for rescheduling.
Disclaimer: Our services are for relaxation and are not medical treatments. We are not liable for issues arising from undisclosed health conditions or allergies. Our policies comply with Australian Consumer Law.
Still have questions? Contact us:
๐ง Email: yukijapaneseheadspa@gmail.com
๐ฑ Text Only: 0466 647 410
๐ Location: WEST END Brisbane, QLD